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Integrity Software SA has outsourced the design, implementation and management of client networks to its technology integration and network partner Integr8 IT. The national network integration and infrastructure management specialist will leverage off its proven experience within, and knowledge of, the retail environment to add value to Integrity Software's national operation.
The association will see Integr8 IT becoming the preferred partner to Integrity Software in terms of network infrastructure and related support for all new clients. The immediate benefit for Integrity is that it is presented with the opportunity to free up time and resources in order to concentrate on its core competencies.
"Integrity Software's core offering is in the area of software application and point-of-sale. They require the expertise of a premier partner to help manage the advanced networking side of the business. At this stage, we are covering in the region of about 400 clients," comments Robert Sussman, joint-MD at Integr8 IT.
At the same time Sussman suggests the alliance boosts the company's portfolio within the retail space. Its ongoing service provision and service level agreement with Queenspark, Melissa's, Fabiani, Radio Autosonic, among others, has offered up much in the way of insight into this demanding and specialized sector of the market.
"The knowledge we have acquired as to the technology and architectural requirements within the retail arena will stand us in good stead going forward. Companies operating in this space require solid, reliable infrastructure and systems that can keep up with data-centric, up-to-the-minute environments. Downtime impacts severely on trade and our role ensures connectivity and maximum technological advantage," adds Sussman.
One of the key advantages that Integr8 IT is able to bring to the table, says Sussman, is the immediate opportunity for clients to plug directly into its nerve centre. This can be described as the company's 'engine room' facilitating, managing and organizing proactive and reactive service levels that helps the company keep its pulse on developments and ensure optimum levels of client service.
"This is an ongoing investment. By aligning a business with our nerve centre, we are able to guarantee service levels and maintain reliability at all times. There are various layers to this centre, but, in short, if an issue cannot be dealt with effectively and speedily by means of remote management, we have a substantial amount of technical experts that will move on site and take care of any challenges that may arise. It is a bonus for companies such as Integrity Software because the headache of looking after a non-core competency is removed with ease," comments Sussman.
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